How to Prepare for Your First Condo Cleaning in Toronto

Start with your condo’s condition and the result you want. A regularly maintained home may suit a standard clean, while noticeable buildup may need a deeper scope. If you’re moving, mention whether the unit will be empty or furnished.

Review Neatto’s cleaning checklist (https://neatto.ca/checklist), then confirm the agreed tasks and exclusions. Ask in advance about extras such as inside the oven or refrigerator, interior windows, cabinet interiors, laundry, bedding, or additional pet-hair work. Don’t assume every task is included in every visit.

Choose two or three priorities. “Please focus on the shower buildup and kitchen grease” gives the team a useful starting point.

Think through the route from the street to your door. Is visitor parking available? Does the concierge need advance authorization? Is a fob required for your floor?

Check your building’s rules for visitor sign-in, parking, service hours, elevator access, key collection and return. An elevator reservation may be required in some buildings; ask rather than assume. Send relevant instructions before arrival, and share access codes privately through the agreed booking channel.

A little tidying helps the team reach the areas included in your appointment.

You don’t need to reorganize every drawer. Leave heavy furniture in place unless moving it has been agreed. For ongoing upkeep, see Neatto’s condo-cleaning guide (https://neatto.ca/blog/condo-cleaning-toronto-guide).

Put jewellery, cash, important documents and private belongings somewhere secure. Point out fragile ornaments, loose fixtures, damaged surfaces or finishes with special care instructions.

Tell the team about product sensitivities or preferences before the visit, and confirm any special arrangements. Neatto’s terms (https://neatto.ca/terms) also describe customer responsibilities around access, belongings and relevant hazards.

Arrange a comfortable, secure place for pets while doors are opening and cleaning is underway. Let the team know if a room must remain closed.

Working from home? Mention calls or rooms you need at specific times. If you’re going out, agree on entry, lock-up and key return in advance, and keep your phone available for access questions.

Only prepare the areas covered by your booking. For example, ask which refrigerator shelves or cabinets should be emptied, set out clean linens if a bed change is confirmed, and clear access to any windows included in the agreed work. Ask ahead if you need to provide anything for a special request.

If plans change, contact Neatto promptly and review the cancellation and rescheduling policy (https://neatto.ca/refunds).

Point out your priorities, delicate surfaces and any areas to leave untouched. If you’re home at the end, review the agreed work together where practical. If you’re away, ask how to share feedback. For a service concern, the current Neatto policy asks customers to make contact within 24 hours.

Do I need to clean before the cleaner arrives? Focus on putting belongings away and making surfaces accessible. Discuss extensive clutter or organizing help before booking.

Is a deep clean required for the first visit? It depends on your condo’s condition and the work you want done. Explain any buildup so the scope can be reviewed.

Do I have to stay home? Confirm the arrangement when booking. Either way, the team needs a reliable entry plan and a way to reach you.

Does a quote request reserve my appointment? No. Neatto reviews the request and follows up on scope, pricing and availability. The visit needs to be confirmed before you treat the date as booked.

Share your condo’s size, number of bathrooms, current condition, preferred timing and building-access details. Request a condo-cleaning quote at https://neatto.ca/contact.