Cancellation & Refund Policy

• Submitting a quote request does not create a booked appointment.
• A visit is booked only after Neatto confirms the date, time, scope, and price by email, text, WhatsApp, or phone.

• Rescheduling is free with 24 or more hours’ notice, subject to availability.
• Changes made with less than 24 hours’ notice may be treated as a late cancellation.

• 24 or more hours before the appointment: no cancellation fee.
• Less than 24 hours before the appointment: a late-cancellation fee may apply to help cover reserved staffing and travel.

If our team arrives but cannot access the property because of an incorrect address, missing buzzer or key instructions, concierge restrictions, or required parking arrangements, the visit may be treated as a no-show and a fee may apply.

• Refund eligibility depends on the circumstances and service status.
• If a deposit was collected, it may be refundable only under the notice rules above.
• Completed services are generally not refundable, but we will review reported concerns in good faith.

If you are dissatisfied, contact us within 24 hours with details and, when useful, photos. Where reasonable, we may offer a revisit for confirmed missed items within the agreed scope.

Questions about cancellation, rescheduling, or refunds can be sent to info@neatto.ca.