Privacy Policy

• Contact details such as your name, email, phone number, and service address.
• Service preferences including timing, notes, home details, estimator inputs, and selected add-ons.
• Basic technical, browser, security, and page-interaction data used for troubleshooting and measurement.

• Respond to requests and review availability.
• Communicate about pricing, scope, access, and scheduling.
• Improve the estimator, website experience, service operations, and campaign measurement.
• Support customer conversations and follow-up when you contact us.

If you message us through WhatsApp, we may process your phone number, message content, service request, timing, area, estimator inputs, and conversation history to respond, provide planning information, suggest availability, or route the request to our team.

Some replies may be assisted by automated systems or AI tools. Final bookings, unusual conditions, and pricing changes may require human review. Please do not send payment-card numbers, government IDs, medical information, or other highly sensitive details through chat.

We may use cookies or similar technologies for website analytics, conversion tracking, and advertising measurement. When enabled, these may include Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, or similar services.

Where required, we request consent before loading non-essential analytics or advertising tools. Declining optional tracking does not prevent you from requesting a quote.

We do not sell personal information. We may use service providers for hosting, email delivery, analytics, advertising measurement, WhatsApp messaging infrastructure, customer support, and AI-assisted tools acting on our behalf.

Quote requests and related communications are retained for a reasonable period for operations, compliance, customer support, fraud prevention, and marketing-attribution analysis.

You may request access, correction, or deletion of your information by emailing info@neatto.ca. Some records may need to be retained where required for legal, security, or operational purposes.

Questions about this policy or your information can be sent to info@neatto.ca.