Privacy Policy

1. Information We Collect

• Contact details: name, email, phone, address.
• Service preferences: timing, notes, estimator inputs (home details & add-ons).
• Technical data: basic logs, device/browser data, and page interaction data for security, troubleshooting, analytics, and advertising measurement.

2. How We Use Your Information

• To respond to quote requests and schedule services.
• To communicate about pricing, scope, and availability.
• To improve our estimator, website experience, and campaign performance.
• To support WhatsApp conversations, booking assistance, and follow-up messages when you contact us through WhatsApp.

3. WhatsApp and Automated Booking Assistance

If you message us through WhatsApp, we may process your message content, phone number, service request, timing preferences, location/area, estimator inputs, and related conversation history to respond, provide ballpark pricing, suggest availability, create an internal booking hold, and route the request to our team. Some replies may be assisted by automated systems or AI tools, with human review for final booking confirmation where needed.

We avoid using WhatsApp conversations to collect unnecessary sensitive information. Please do not send payment card numbers, government IDs, medical information, or other highly sensitive details through chat.

4. Analytics, Cookies, and Advertising Tools

We may use cookies or similar technologies for website analytics, conversion tracking, and ad measurement. These tools may include Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, and similar platforms when enabled. They help us understand which pages, calls, WhatsApp clicks, and quote requests come from our marketing efforts.

Where required, we ask for consent before loading non-essential analytics or advertising tools. You can decline optional tracking and still use the site to request a quote.

5. Sharing

We do not sell your personal information. We may use service providers to deliver email communications (e.g., Resend), website hosting infrastructure, analytics tools, advertising platforms, WhatsApp messaging infrastructure, and AI-assisted support tools acting on our behalf.

6. Retention

We retain quote requests and related communications for a reasonable period for operations, compliance, customer support, and marketing attribution analysis.

7. Your Choices

You can request access, correction, or deletion by emailing info@neatto.ca.

8. Contact

If you have questions about this policy, contact us at info@neatto.ca.